TODAY IS SUNDAY, JUNE 16, 2019, 6:55:48 PM
Procedure of dealing with applications of citizens

Within the Federal Customs Service work with written and verbal applications of citizens, explanation of their rights and obligations in the sphere of customs legislation is entrusted to the department of work with applications of citizens (Liaison Office of the FCS of Russia) of the Administration of the FCS. 
The applications, arriving from physical persons in writing, according to the Directive on procedure of consideration of applications of citizens to the FCS of Russia, shall pass through initial processing in the department, then shall be registered and shall be forwarded for consideration to the management of the FCS of Russia or to the management of the structural division of service, competent to deal with the matter. 
Management of the structural division shall consider the documents; monitor the terms of their performance and quality of the responses prepared. A response to the applicant should be prepared within 30 days period.
In case when the applicant is not happy with the response, such applicant is entitled to request an interview with the head of relevant division of the FCS of Russia in order to get additional explanations. At the Liaison Office of the FCS of Russia a person interested in such interview may get the information on the schedule of reception of citizens by the management of the FCS of Russia, then request an interview or obtain additional information. 
Within this department operates telephone information service, where such applicant may obtain a brief reference on general matters (449-77-71).
On particular issues, requiring qualified consultations, the applicants should turn to information customs structures: 
- Rostamozhinform – Komsomolskaya Ploschad 1 “А”, phone: 975-44-54;
- Reference-Consultation Center of Central Customs Administration Novaya Basmannya 23/1 phone: 267-78-59.


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